FAQ
Basic information
Frequently asked questions
We have gathered below the most frequently asked questions regarding the use of our website.
When does the purchased subscription start?
Immediately after payment is received through the PayPal system. In case of bank transfer payment - after the payment is recorded in the zeba bank account
I purchased many licenses that I haven't assigned to users - will I get a refund for unused licenses?
Unfortunately not. When purchasing licenses for multiple users, you organize their assignment to people within the organization yourself. Licenses are valid for the subscription period, regardless of whether they are used or not.
Who can I assign licenses to?
A license can be granted to any user who has a created and active account in the system. Immediately after adding their email address, they will appear in the Licenses tab. This may not happen if the user is using another subscription at the same time.
Will I be automatically charged for another payment after purchasing a monthly subscription?
No. Our system works on the principle of manual subscription renewal. If you are interested in continuing the subscription, you should use the Renew button, which will be visible when the current subscription is nearing its end - usually 7 days before its end in the My Account tab.
Is it possible to pay for services by bank transfer?
Yes, this is possible. It applies only to annual subscriptions for any package and any number of workstations. Please register an account in the system and contact zeba.one to arrange details. You will receive an invoice based on which you will make the payment.
Can I negotiate the price for zeba subscriptions?
Yes, this is possible. By default, when purchasing annual subscriptions in quantities over 50 in flex and max packages, you will receive an additional discount on services in the form of a discount code. Please contact zeba.one
Who issues invoices for zeba.one services?
You receive a document issued in Poland with a European VAT number. The invoice also includes VAT (Value Added Tax) at 23%.